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Saturday, October 3, 2015

Consumer Complaints & Reviews

So today I had my first Kirby vacuum experience, complete with sales pitch and push. It all started out when a man and woman walked up my driveway. While I was busy building something with my power tools, the woman did most of the talking, and gave this vibe that they were college student, and they were in a contest, and branching out to the community and wanted to show me a demo of their product. She made it should like it was some kind of "cleaning shampoo". I told her my house was in no shape for company. I have just returned from vacation. The roommates had the house completely... unlivable, and I was outside making a closet rack so we could hang all of our laundry which was everywhere in the living room.
The girl was very friendly and told me how they have just come from a neighbor’s house, who was a hoarder, and they have officially seen it all, and that they LOVE dirty houses. And then she asked if they could just take a look, and just "really quickly" do a cushion on my couch or a rug. Pushing her way to my door I showed her my horrible house. She said "Yup this is perfect, so we will be right back." Without "cleaning supplies". I told her I was busy and had to get this closet project finished while it was still light outside. She said that was fine, they will just do their thing while I did mine. 15 mins later a white van pulls up.
I then tell them, if this involves trying to sell me something, it's not that I don't want it's the fact that my husband was going on a month of being unemployed, which was the truth, and I myself was on a medical leave from work and money was very tight, but I told them that I understood if they didn't want to waste their time, because time is money. The lady made a joke of "Oh your husband is unemployed? Well never mind then." and then she laughed and said "We're not like that." So they get out the vacuum, and the girl hops in the van and leaves the boy there. My husband was not home. He was out of state. I have an almost 2 year old and thankfully had two guy roommates present. Asked one of them to sit on the couch and watch the guy and make sure he didn't steal anything, and I went back outside.
The "boss" as the boy called him, showed up to bring the kid something. He was very polite, asked what I was building, and asked what I did for work and what my husband used to do, trying to show interest in me and before he left he said "Okay well he may pull you aside 2-3 times and show you some techniques or attachments. So keep that in mind, we will come by later." This kid wanted me to babysit him, and vacuum my own rug. They showed up at 7:30 pm. I haven't made dinner. My two year old was trying to play with all the attachments, in the "dirt samples" that he has everywhere. My kid was crying. It was bedtime around 9-9:30. The man was still running the vacuum, so my kid couldn't sleep. It was NOT working and he just pretended it was flowing well. The "Boss" showed up a few times to talk about my financial situation, ask what I could afford for payments.
I told him I was a financial advisor, and nothing goes on credit, only cash, and I don't have $2,000 in the bank to buy a vacuum. I also don't have $50-65 a month for payments, interest free for 6 months or not. He also tried to use the vacuum as a way of "insuring" or taking care of the appliances and other things within the home that I wouldn't have to replace if I maintained them with the vacuum, like mattresses, carpet, couches. He also for some reason asked about appliances and electronics in the home. It made me feel very uncomfortable with him asking about my valuables. Then he left. So I finally started cleaning up his mess, told him he needed to go, that I was trying to shut the house down for the night. My roommates work graveyard and had to leave for work soon.
After more payment pushing and sales pitching and BEGGING to show me the shampooing part. I told him "My answer will not change. It is no, and for good reasons. But if you want me to tell your boss that you did show me the shampooing feature I will do that for you. 2 and 1/2 hours he left at 10 pm. My roommates were enjoying humoring themselves. One had my unconcealed 19-11 45 on his hip, the other roommate went through the living room to smoke on the front porch and felt the need to carry his 12 gauge shotgun with him while he smoked. The kid was very uncomfortable. Noticed the guns that started to come out of the rooms, and I think that helped speed up the process. Tonight all the doors and windows are locked. One roommate is sleeping on the couch the other with his shotgun, and me with my German Shepherd and 45 on the dresser.
They asked way too many personal questions that were not relevant to the vacuum. It was very shady, and I know sales. I'm a product and service rep at a large financial institution, so a financial advisor, a sales rep. I know the game they were playing, but they didn't play it right and it came across very misleading, unprofessional and faulty. I was impressed with the vacuum itself, but I would much rather get one on eBay for $325 than brand new with only a 3 year "Limited Warranty", and when I call you on your ** sales pitch and ask why you said "Lifetime" when it clearly says something different right here and your response is "I'm new, and I honestly am not educated enough with that, to answer your question." And after 2 and 1/2 hours you have vacuumed all 4x6 foot rug, and a small section of my bed. I'm done being sold to. Next time I'll either tell them I already have one, or to move it along cause ain't nobody got time for that.

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